Home services
Customer service reps
- Answer calls and book jobs
- Confirm appointments and manage schedules
- Follow up on open estimates
- Request reviews after jobs
ServiceTitan, Housecall Pro, Jobber
See home service rolesBilingual virtual assistants forHome Service BusinessesLaw Firms
Real, college-educated people who answer your phones. $11/hour, and nothing until you hire.
- Real people, not AI
- Bilingual
- Professional-grade English
Thanks for calling! How can I help you today? In Spanish: ¡Gracias por llamar! ¿En qué le puedo ayudar hoy?
SariahIntake Specialist · Bilingual
$11/hourFlat rate, all in
Nothing upfrontPay only once you hire
Yours aloneOne dedicated person, never shared
Month to monthNo long-term contract
Two industries where a missed call goes to a competitor.
Law firms
Intake specialists and legal assistants
- Answer new-matter calls and run intake
- Qualify leads and book consultations
- Chase unsigned retainers
- Prep documents and manage calendars
Clio, MyCase, Lawmatics
Why intake mattersFor home services
Book the job before they call the next company.
Roles you can hire for, working inside ServiceTitan, Housecall Pro, Jobber, and the tools you already use.
Customer Service Rep
The first voice your customers hear.
- Answer calls and book jobs
- Reschedule and confirm appointments
- Handle billing and service questions
Dispatch Coordinator
Keeps your techs moving and your customers informed.
- Assign jobs and build daily routes
- Send ETA and running-late updates
- Fit emergency calls into the schedule
Office Coordinator
Closes the loops that slip through the cracks.
- Follow up on open estimates
- Request reviews after completed jobs
- Keep your CRM and job notes clean
Companies we staff
- HVAC
- Plumbing
- Electrical
- Pest Control
- Roofing
- Cleaning
- Landscaping
- Garage Doors
- Pool Service
- Restoration
- Painting
- Handyman
For law firms
Most firms don't pick up. The one that does gets the first shot at the case.
8x
Callers who reached a real person were nearly 8x as likely to recommend the firm as those who got a voicemail callback
Clio Legal Trends Report, 2024A dedicated team member, without the hiring hassle.
College-educated
Degrees, work experience, and strong English.
Recruiting done for you
Skip the job boards. Interview a shortlist.
Working your hours
Based in South America, close to US time zones. No overnight handoffs.
No paperwork on your end
Compliance and the admin side are taken care of.
See what you'd save.
What do you pay in-house per hour?
- In-house wages
- $37,440
- Payroll taxes (about 10%)
- $3,744
- Benefits (about 35%)
- $0
- In-house cost per year
- $41,184
- TLNT at $11/hour
- $22,880
$18,304
saved per year, per hire
Based on 2,080 hours a year. Tax and benefit rates are averages for office and administrative roles from the U.S. Bureau of Labor Statistics.
Full-time hire
$11
/ hour
About $1,900/month, all in
- Recruiting and screening
- Compliance taken care of
- One monthly invoice
- No placement fee, month to month
Meet a few of our team members
Real people, college-educated, and ready to pick up your phones.
Abish
Inside Sales / Intake Specialist
College-educated · Bilingual
Sariah
Intake Specialist
College-educated · Bilingual
Juan
Customer Service Rep
College-educated · Bilingual
FAQ
Will I work with the same person every day?
Yes. Your team member is dedicated to you and learns your workflows, tools, and preferences.
How does onboarding work?
You bring them up to speed on how your business runs. We take care of finding them and the administrative side.
Where are they based?
Mostly South America. Most of the continent is within a few hours of US time zones, so your team member works your normal business hours, live, alongside your team.
Is there a contract?
No. It's month to month.
What does it cost?
$11/hour for a full-time team member, about $1,900 a month. You pay nothing until you've made a hire.
About TLNT
Before TLNT, our team spent more than five years building remote teams for thousands of businesses. TLNT puts that experience to work in the two industries where a missed call costs the most.
Stop sending calls to voicemail.
Tell us what you need. You pay nothing until you hire.